OPERATIONAL DRAFT (v1.1) — Subject to professional legal review before final publication.
Last updated: July 26, 2026 Version: 1.13.1. You must be at least 18 years old and legally able to contract.
3.2. You agree to provide true, complete, and up-to-date information.
3.3. Authentication is via Firebase Auth (email/password or social providers). You are responsible for your credentials.
3.4. One account per person; you may not transfer or share your account.
4.1. V-Indo acts as a technology intermediary between users. We are not a carrier, courier, customs agent, or party to the contract between requester and traveler.
4.2. Physical transport is agreed directly between parties, under your sole responsibility.
4.3. V-Indo does not guarantee that a request will be accepted or that a trip will have matches.
5.1. When creating a request, you indicate the product, origin country, destination, and pickup area (publicly visible for matching).
5.2. Delivery details (exact address, references, meeting point) are private and visible only to the requester and traveler after an active match.
5.3. When registering a trip, you may add meeting notes and service area.
5.4. V-Indo may automatically classify product legality by origin and destination. Prohibited items cannot be posted. Restricted items require your explicit confirmation.
5.5. After the traveler confirms product pickup in the app, the requester can no longer edit the request.
6.1. Pickups and deliveries are in person between users. You are responsible for your safety and that of others involved.
6.2. We strongly recommend using public, busy, and safe locations for pickup and delivery meetings (e.g., airports, stations, malls, arrival areas).
6.3. You may indicate a third party will hand the item to the traveler; you are responsible for authorizing that person.
6.4. V-Indo does not physically verify locations or unregistered third parties.
7.1. After a match is accepted, V-Indo may send transactional emails with information needed for pickup or delivery, including, when applicable, meeting instructions, address, trip notes, or phone contact shared within the match.
7.2. These emails help coordination, including without Internet access, and may be saved or printed by the recipient.
7.3. Sensitive meeting data is sent only to match participants, never to uninvolved third parties.
7.4. V-Indo may send your delivery or pickup PIN code by transactional email so you can save or print it for offline use. Do not share the PIN via chat, phone, or with anyone not involved in the meeting. In-person PIN confirmation in the app remains mandatory.
7.5. During travel, essential data may be available offline on your device (Trip Kit), including delivery details and meeting notes for active matches.
8.1. Chat between match participants is monitored for safety and compliance.
8.2. Messages containing direct contact data (email, phone) in text may be blocked; use in-app chat for coordination.
8.3. You may send images in chat; they are subject to automatic and manual moderation (see section 9).
8.4. Messages and related metadata may be retained per this Privacy Policy and legal retention periods.
9.1. By uploading product photos or chat images, you grant V-Indo a non-exclusive, worldwide, royalty-free license to store, process, display, and distribute that content as needed to operate the Service, including moderation, support, security, and legal compliance.
9.2. Images are stored on secure third-party servers (Cloudinary), with authenticated access and temporary signed URLs.
9.3. V-Indo staff may access content for moderation, dispute resolution, support, and legal obligations.
9.4. You warrant that you have rights to uploaded content and that it does not violate third-party rights or applicable law.
10.1. For certain features (e.g., verified deliveries), identity verification via Stripe Identity may be required.
10.2. Documents and biometric images are processed by Stripe as sub-processor; V-Indo receives only verification results.
10.3. Verification images are deleted by the processor within the timeframe shown in the KYC UI and Privacy Policy.
11.1. You may generate share links for requests or trips (e.g., WhatsApp). Links contain only a public summary (product name, cities, route) and do not include addresses, phones, or delivery details.
11.2. By sharing a link, you understand recipients see limited information and may be invited to register.
12.1. When payments are enabled (`FEATURE_PAYMENTS`), transactions are processed via Stripe Connect with escrow until delivery confirmation.
12.2. Platform fees and refund terms are shown before payment confirmation.
12.3. V-Indo does not store full credit card data.
13.1. You may not use the Service for illegal, fraudulent, abusive activities or to endanger others.
13.2. You may not post requests for illegal, dangerous, stolen, or prohibited products.
13.3. V-Indo may suspend or terminate accounts that violate these Terms.
14.1. Delivery is confirmed in person via verbal PIN in the app. V-Indo may also send the same code by transactional email only to match participants, for personal backup (save or print).
14.2. Participants and authorized third parties at pickup must confirm the PIN per app instructions.
14.3. Incorrect or fraudulent confirmation may result in dispute, suspension, or loss of reputation points.
15.1. Processing of personal data is governed by the Privacy Policy, which forms part of these Terms.
15.2. You have rights of access, correction, deletion, and portability under LGPD, GDPR, and applicable law.
15.3. Privacy contact: contato@v-indo.app.
16.1. V-Indo brand, logos, design, and software are owned by V-Indo or licensors.
16.2. Content you submit remains yours; the license in section 9 is limited to operating the Service.
17.1. The Service is provided "as is" to the extent permitted by law.
17.2. V-Indo is not liable for damages from in-person meetings, product quality, travel delays, loss, theft, or disputes between users.
17.3. Total liability of V-Indo, when applicable, is limited to amounts you paid for the Service in the last 12 months, unless mandatory law provides otherwise.
18.1. We may update these Terms periodically. The current version is shown at the top (`termsVersion`).
18.2. Material changes require new acceptance in the app before continued use.
18.3. Continued use after notice constitutes acceptance unless law requires explicit consent.
19.1. These Terms are governed by the laws of Brazil, without prejudice to mandatory consumer rights in your country of residence (including the EU).
19.2. Questions about these Terms: contato@v-indo.app.